Privacy Policy
of IPTV Cape Town

IPTV Cape Town is committed to protecting the privacy and security of our users' personal information. This Privacy Policy describes how we collect, use, store, and safeguard your data when you visit our website, use our services, or interact with us in any way.

By using IPTV Cape Town, you consent to the data practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions about how your data is handled.

We collect only the minimum information necessary to provide and improve our service. This includes personal information you provide directly when subscribing, such as your name, email address, WhatsApp number, and payment details. We also collect technical data automatically, including your IP address, device type, browser information, and usage patterns on our website.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. All data collection is limited to what is essential for delivering our IPTV streaming service.

Your personal information is used for the following purposes: to create and manage your subscription account; to process payments and send transaction confirmations; to provide customer support via WhatsApp and email; to send important service updates and notifications about your account; and to improve the quality, performance, and reliability of our service.

We will never use your personal data for purposes unrelated to our service without your explicit consent. We do not send unsolicited marketing messages or share your data for advertising purposes.

All payment transactions are processed through secure, industry-standard encrypted payment gateways. We accept EFT (bank transfer), Visa, Mastercard, and SnapScan. Your financial details are never stored on our servers.

Our payment partners comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure the highest level of protection for your financial information. All data transmitted during payment is encrypted using SSL/TLS protocols.

IPTV Cape Town does not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. We may share limited data with trusted service providers who assist us in operating our website, processing payments, or delivering our service but only to the extent necessary for them to perform their functions.

We may also disclose your information if required by law, in response to a valid legal request from a South African government authority, or to protect the rights, property, or safety of IPTV Cape Town, our users, or the public.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand how visitors interact with our pages. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website but will not impact the functionality of the IPTV streaming service itself. We do not use cookies for third-party advertising purposes.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including providing our service and complying with legal obligations. Account data is retained for the duration of your active subscription and for a reasonable period afterward to handle any post-subscription support needs.

When your data is no longer needed, we will securely delete or anonymise it. You may request the deletion of your personal data at any time by contacting our support team, subject to any legal retention requirements under South African law.

You have the right to access, correct, update, or request deletion of your personal information at any time. You also have the right to object to the processing of your data, request data portability, or withdraw consent where processing is based on consent. These rights are in line with the Protection of Personal Information Act (POPIA) applicable in South Africa.

To exercise any of these rights, please contact our support team via WhatsApp at +44 7916 695062 or email at contact@iptvcapetown.co.za. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

IPTV Cape Town does not knowingly collect personal information from children under the age of 13. Our service is not directed at children, and we do not intentionally target minors. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our team is committed to transparency and will address any privacy-related inquiries promptly.

WhatsApp: +44 7916 695062 Email: contact@iptvcapetown.co.za Our support team is available 24/7, including weekends and public holidays, and typically responds within 5 minutes.